By visiting the Ginger Ray website you accept and agree to the terms and conditions below.
We reserve the right to amend our terms and conditions at any time and it is your responsibility to regularly read through them prior to purchase.
Pricing
Ginger Ray reserves the right to amend or increase any prices at its own discretion without notice. A delivery fee will be added to all orders prior to payment unless the order meets the Free Delivery conditions (see Shipping for details). Ginger Ray endeavours to have accurate pricing and descriptions for all products and services it provides.
Payments
We currently accept all Visa and Master Cards, debit cards, Maestro and PayPal, through our secure payment gateway. You will be given payment options on check out.
All your details are protected and we take every measure possible to ensure a secure transaction.
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
Discount Codes
1. Only one discount code can be used per order
2. Discount codes cannot be used in conjunction with any other offer or promotion
3. Discount codes are limited to one use per customer
4. Discount codes cannot be redeemed against Gift Cards
5. All offers are subject to availability
6. Ginger Ray reserves the right to amend, withdraw or extend offers at any time, without prior notice.
Shipping
In the event of items being out of stock or unavailable, we reserve the right to dispatch part orders.
When placing your order with Ginger Ray should you request the parcel to be left without a signature (i.e Garage, yard, shed etc) you shall be liable should the parcel not be received. Ginger Ray cannot take any responsibility should the order not be received, we recommend for all orders a signature is obtained.
Should you refuse to sign for your package within this 14 day period you will be liable for any cost incurred by us for the goods being returned back.
We cannot be held liable for any loss including consequential loss if a product does not arrive on time.
Should your order be returned back to us by our courier due to a refusal to accept the goods, non-delivery caused by the incorrect address being given, or non-collection of your goods from our courier, we will recover our costs in the return of your order which will be charged at $20.00 per parcel.
We aim to process orders in the best possible time and pride ourselves in being able to offer a quick turnaround service. For this reason we have strict limitation on changes or cancellations once your order has been placed.
If your order has not yet been processed by our warehouse you may add to it without any problems. You may also cancel your order at this stage and receive a full refund. However, if your order has already been processed and passed to our warehouse, you will have to place a new order for any additions you may need and we will not be able to send both your orders out together, therefore you will incur another delivery charge. Cancellations at this stage may be subject to an administration fee and refunds may not be made in full.
Should you wish to cancel your order after it has been dispatched you will need to follow our returns procedure. You will also be liable for all return delivery costs, administration fees and your delivery fees will not be refunded.
Missing, Incomplete or Damaged Orders
Please note we can only accept the return of items in an unused and resalable condition, exactly how they were received. Unless the items are being returned due to damage, fault or receipt of items not ordered.
Please send all returns including your order confirmation to the address below:
Ginger Ray
2 Basalt Road
Pemulwuy
NSW 2145
If you have any other questions regarding a return, contact us via email at [email protected] or call us on +1 570-825-2977.
Refunds or replacements will only be processed once we have received the good back at our premises. Return postage will only be refunded in the case of a replacement due to damage, fault or receipt of items not ordered. Please include the receipt for the return delivery charge within the package or scan and email us a copy to [email protected]
Should you wish for us to collect the goods Ginger Ray reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer which is currently $20 per parcel.
This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
Returns and Refunds
Please note we can only accept the return of items in an unused and resalable condition, exactly how they were received. Unless the items are being returned due to damage, fault or receipt of items not ordered.
Please send all returns details including your order confirmation to [email protected]
Refunds or replacements will only be processed once we have received the good back at our premises. Return postage will only be refunded in the case of a replacement due to damage, fault or receipt of items not ordered. Please include the receipt for the return delivery charge within the package or scan and email us a copy to [email protected].
Should you wish for us to collect the goods Ginger Ray reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer which is currently $20 per parcel.
This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.