The General Public
It is very easy to shop with us. Browse our ranges, choose what you like and load up your shopping basket. When you’re done press the check out button in the top right corner and follow the prompts. We’ll have your order to you in no time at all!
How long does it take to process my order?
As soon as we receive payment we process your order. Your order is usually ready for dispatch within 2 working days subject to stock availability. If you have selected a next day delivery service at the checkout, as long as you order by 1pm you order will be delivered the next working day in the UK (Excludes international and weekends)
What do the product prices include?
All prices on the website include 20% VAT but exclude delivery fees.
How do I pay?
We accept all major credit cards excluding American Express on our secure payment gateway. You can also make payments to us using paypal.
Are my details protected?
What about delivery charges?
Our standard delivery charge is £3.99 per order.
Express Next Day Delivery is £6.99 per order
Orders over £75.00 are delivered free within the United Kingdom. For information on charges outside the UK please click here.
How long will it take to get my order?
Delivery is normally within 2-5 working days on standard delivery and next working day for express delivery.
What if you're out of stock?
Whilst we do endeavour to keep our online store stock information as accurate as possible, some times we do run low or even out of stock completely due to unexpected large orders. We’ll let you know immediately if this is the case and also when we expect our new stock. If this new delivery date doesn’t suit you, we’ll try to find a suitable substitute or refund you for this out of stock item.
Can I add to my order after I have sent it?
We process our orders in the quickest possible time so it's unlikely we will be able to assist you with an addition to your order once it's been made. Please make sure before you check out you're happy you’ve got all you need. For more information please see our Term and Conditions.
What happens if I don’t like the items I orders?
We hope that you will be delighted with all the goods you receive, but if for any reason you are dissatisfied, simply contact us to arrange returning the items within 7 working days after receipt. We can only accept the return of goods if they are unopened unless they are received damaged. Please see out Terms & Conditions for full information on our returns policy.
Can my billing address be different to my delivery address?
Yes of course! Just give us both addresses on check out, in the relevant boxes.
My credit card wont go through?
If you're having trouble paying by credit card, it may just be that you need to activate this facility with your issuing bank. If its still not working please email us at firstname.lastname@example.org or call us on 0845 6802975.
Can I order over the phone or by email?
Yes you can! Just give us a call on 0845 6802975 or drop us an email at email@example.com
I do not live in the United Kingdom. Can I still order?
Yes you can. Our online store will work out the relevant shipping cost for you at the checkout.
For any other queries or if you have a complaint or you simply want to say HELLO, please email firstname.lastname@example.org or call us on 0845 6802975.